Payment Terms
- Featured profiles on our website are available through a monthly or annual subscription.
- Payments are processed securely via credit card through Stripe.
- By subscribing, you agree to the recurring payment structure, which will be automatically charged on your renewal date (monthly or annually, based on your selection).
- Annual subscriptions are non-refundable after fourteen (14) days from the start date.
Subscription Changes and Cancellations
You may upgrade, downgrade, or cancel your subscription (monthly or annual) anytime by emailing our billing support team at billing@postpartumdepression.org. Please allow up to three (3) business days for your upgrade, downgrade, cancellation or changes to take effect.
- Upgrades (adding new cities) will be charged at the rate applicable for each additional city, prorated for the remainder of your billing cycle. The new charge will be applied to the next billing cycle.
- Downgrades (removing cities) will be reflected in the following billing cycle, and the unused portion will be credited toward future invoices. No refunds will be issued for the current cycle.
- Cancellations must be submitted three (3) business days before the renewal date to avoid being charged for the next billing cycle. If canceled, your profile will remain active until the end of the current billing period.
- The renewal date is the same day of the month that your subscription began. For example, if you subscribed on the tenth (10th) of a month, your renewal date will be the tenth (10th) of each subsequent month for monthly subscriptions or the same date the following year for annual subscriptions. If canceled, your profile will remain active until the end of the current billing period.
Refunds
Monthly Subscriptions
We have a no refunds policy for our monthly directory subscriptions. However, from time to time, we may make reasonable exceptions. All refund requests are evaluated on a case-by-case basis, and we encourage you to reach out if you feel a refund is warranted.
- How to Request a Refund: If you would like to request a refund, please contact our billing support team at billing@postpartumdepression.org and provide the reason for your request.
- We review refund requests once a month and will only respond if your request is approved. If you do not hear from us within thirty (30) days, your request was denied. We do not provide specific reasons for denied requests.
Please note, some examples of refund requests that will be denied include the following:
- “I meant to cancel but forgot to do it in time.”
- “I haven’t used the directory for several months and would like a refund for those months.”
- “I used the directory earlier in the month but will not use it for the rest of the month and would like a pro-rated refund.”
Annual Subscriptions
Refunds must be requested for annual subscriptions within fourteen (14) days of cancellation. After this period, the subscription becomes non-refundable.
- Refunds made within fourteen (14) days will be calculated based on the time remaining on your subscription from the date of cancellation.
- Refunds will be calculated based on the unused portion of your subscription, prorated to the nearest day.
- Please allow up to ten (10) business days for refunds to process to your original payment method.
Failed Payments
If a payment fails, you will be notified immediately, and we will attempt to process it again within forty-eight (48) hours. If the issue persists, we reserve the right to suspend or terminate your profile until the payment is resolved.
Changes to Pricing
We reserve the right to change our pricing for profiles at any time. Any changes will be communicated to you at least thirty (30) days in advance and will apply to future subscription renewals. Price changes will not affect your current subscription until the next renewal period.